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Confidently adopt new technology with implementation and training tailored to your needs. We’ve migrated thousands of customers to our platform, helping ensure a smooth process from detailed planning to deployment and system optimization.

MatrixCare systems are easy to learn, with training options to meet the needs of all skill levels. Customizable training helps encourage rapid platform adoption so everyone can quickly benefit from new tools and technology.

Our customer success team will work with you to customize workflows and optimize interoperability to ensure your unique needs are met.  We’ll also collaborate with you on problem solving, change management and other important aspects of adopting a new platform.

 

Invest in your people

Our intuitive platform helps make onboarding easier, and ongoing opportunities for in-depth training help you develop in-house expertise where you need it.

Get expert, real-time support

Many of our support representatives have worked in long-term care and home health and hospice organizations, so they understand the challenges you face.

24/7 secure online resources

Our customer community gives you access to product information, user guides, training modules and tips shared by other MatrixCare users.

Get product updates and share ideas for platform enhancements

  • Join the conversation on our customer community
  • Read our newsletters
  • Engage with a regional user group
  • Participate in opportunities such as beta groups and customer success engagements

Get more from your software with our customizable training program

  • Get a customized audit to help optimize your ROI
  • Consult with our experts on best practices for setup and form modifications
  • See regulatory updates and changes in your solution that help you stay compliant

Customer success

Work with your dedicated customer success manager to identify and leverage additional features based on your organization’s needs so you can get more value from your software. Customer success teams support you through:

  • Strategy: Identifying business outcomes that align with your goals and measuring progress
  • Adoption: Ensuring product features that support your business outcomes are leveraged to their fullest
  • Relationship management

Matrixcare Community - students in front of laptops

MatrixCare Community

Make the most of your MatrixCare solution by exploring the Community. You’ll find a wealth of resources and product updates, as well as a calendar of upcoming webinars and events, and forums for collaborating with other users to exchange in-depth tips and best practices for using your software.

Log in to MatrixCare Community

Resources

Case study

Outsourced RCM garners financial success

Prisma Health leaders and the MatrixCare team explore the unique approach to developing a collaboration that led to RCM success.

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Podcast

Managing food allergens with Anita Hoffman, Director of Culinary Service, Palm Garden and Nicole Fresta, Clinical Dietitian, Palm Garden

In this episode of the Post-Acute POV, our host Amy Wootton, RDN, Director of Nutrition, MatrixCare, is joined by Anita Hoffman, Director of Culinary Service and Nicole Fresta, Clinical Dietitian, Palm Garden Health and Rehabilitation Center, for a conversation on managing food allergens across post-acute care. Listen in as Amy, Anita, and Nicole discuss the...

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Video

Zero deficiency surveys are within reach [Part 2]

In this webinar, two home health and hospice leaders discuss how their organizations achieved zero-deficiency surveys and how this benefits their staff, patients, and overall business. Find out how the right partnerships and tools can help keep your organization compliant and survey ready–while also keeping surveyors satisfied and happy.

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Video

Solutions designed to help SNFs deliver more hands-on care

What reasons are at the top of your list for switching EHRs? Hear what was important to these skilled nursing (SNFs) operations when they decided to make the switch. Transcript We wanted to go with an electronic health records provider that would be a permanent fixture here that would be able to provide for us for years to come. We know that Matrix Care is always improving. While working with Matrix Care and working specifically in the EHR. It is phenomenal the way that we’re able to construct it to how we need to utilize it. Matrix Care was always listening, taking notes and making sure that they were going to provide the service that we needed. We didn’t want a system that would be bogged down with caregiving staff in front of a computer. What we wanted was a system that did create that efficiency, which allows them to do more patient care, more hands on care, helping that resident might need a little extra time. Matrix Care has helped my staff spend quality time with the residents with the ability to get in, again, do their documentation that is required and allow them to get back on the floor and take care of residents, which is what we take pride in. We had a very short timeline for implementation. We also didn’t have a lot of staff to throw at this. Matrix Care was able to come up with a timeline that fit what we needed and was able to provide these services to get everybody up and running on that short timeline Having Matrix Care on board has certainly made my staff much happier. We seem to be more efficient with everything care that will give us more time with our residents. The fact that it’s just there to supplement care and not to take us away from resident care. We know we’re small, but we know that we’re important because what we do is important. And I think Matrix care for us saw what we do and the importance of what we do, and it made the difference to us.

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eBook

Technology: The secret ingredient for nutrition management in long-term care

Find out how a technology solution can help overcome dining services challenges including supply chain and staffing issues. Our eBook explains why integrating nutrition data with your EHR is important, and offers tips for choosing and implementing a nutrition management system that can drive staff efficiency and improve resident safety. Prefer to watch? Our webinar...

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Video

Connecting physicians and nurse practitioners to hospice and palliative care

It’s important for hospice and palliative care organizations to use the same technologies that are available in other care settings to work efficiently and help improve patient care. Listen to our webinar with HSPN to learn how technology that connects physicians and nurse practitioners working in hospice and palliative care can lead to improved communication...

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See MatrixCare in action

Start by having a call with one of our experts to see our platform in action.

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